Ashish Kumar, General Manager at Hyatt Regency Kathmandu, has been in the hospitality industry for over 25 years, calling it an incredibly fulfilling journey. His association with the Hyatt family spans 15 years, beginning in 2009 at Park Hyatt Goa Resort and Spa as Front Office Manager. Over the years, he has taken on key leadership roles, including Rooms Director at Hyatt Regency Pune and Hyatt Regency Chandigarh. In 2016, he stepped into his first General Manager role at Hyatt Place Hampi, followed by an enriching tenure at Hyatt Regency Lucknow before joining Hyatt Regency Kathmandu.
What role does Hyatt Regency Kathmandu play in promoting Nepal as a travel destination?
At Hyatt Regency Kathmandu, our marketing initiatives are designed as an open invitation for guests to explore Nepal—a destination rich in spirituality and adventure while enjoying the comfort and luxury of our hotel. We don’t just promote the property; we actively invest in digital marketing to showcase Kathmandu as a must-visit destination. From highlighting cultural landmarks to adventure experiences, our efforts go beyond hospitality, positioning Nepal as an immersive and unforgettable travel experience for global explorers.
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How does the hotel incorporate Nepali culture into its guest experience?
At Hyatt Regency Kathmandu, we take immense pride in incorporating Nepali culture into every aspect of our guest experience, ensuring that visitors get a true sense of Nepal’s rich heritage from the moment they arrive.Guests are welcomed with Tika, Khada, and a Rudraksha Mala, a traditional gesture, symbolizing blessings and good fortune. As part of our commitment to cultural immersion, we also present thoughtfully curated souvenirs such as Khukuri (traditional knife), singing bowls, and handcrafted masks, offering guests a tangible memory of Nepal.
The hotel itself is a tribute to Newari architecture, featuring intricate woodwork, traditional carvings, and artwork that reflect Nepal’s artistic legacy. Our rooms blend contemporary comfort with cultural aesthetics, showcasing elements that celebrate Nepal’s rich history.
Dining at Sesame Restaurant is an authentic Nepali experience. Our menu is presented on traditional Nepali paper and wrapped in Dhaka fabric covers, reflecting local craftsmanship. Our servers wear uniforms crafted from Dhaka fabric, further enhancing the cultural essence of the dining experience.
To create a truly immersive stay, we host evening Aarti at the Chaitya Court, a spiritual ritual that resonates with Nepal’s deep-rooted traditions. Guests can also enjoy live performances of Nepali musical instruments in the lobby, adding a soulful touch to their stay. Additionally, we recommend guided tours to nearby historical sites, helping guests explore and appreciate Nepal’s incredible history and traditions.
How do you see Kathmandu’s tourism evolving in the coming years?
Kathmandu’s tourism is poised for exciting growth in the coming years, driven by travelers seeking authentic, off-the-beaten-path experiences. More visitors are looking beyond conventional tourist spots, drawn to the city's deep-rooted traditions, spiritual significance, and adventure opportunities.
With its unique blend of history, nature, and spirituality, Kathmandu will continue to evolve as a destination that offers both cultural immersion and rejuvenation. Wellness tourism is also gaining momentum, with travelers seeking mindful retreats, yoga, and meditation experiences in serene settings.
As the city grows, it will be crucial to balance development with the preservation of its cultural and natural heritage. Sustainable tourism practices will play a key role in ensuring that Kathmandu remains an enriching and responsible travel destination for generations to come.
How do you keep your team motivated in the fast-paced hospitality industry?
Keeping a team motivated in the fast-paced hospitality industry requires a balance of positive leadership, clear goals, and meaningful recognition. I believe in setting clear expectations and providing consistent support, ensuring that our associates understand their role in delivering exceptional guest experiences. Recognizing and celebrating achievements is a key part of our culture—we prioritize acknowledging outstanding contributions, whether through daily appreciation or structured initiatives like our Achievers Award, presented during our quarterly associate meeting.
Equally important is fostering a work environment that prioritizes well-being and work-life balance. We encourage open communication and actively listen to our associates’ needs, ensuring they feel valued and supported.
What initiatives has the hotel taken to reduce its environmental impact?
At Hyatt Regency Kathmandu, sustainability is at the core of our operations, and we are committed to reducing our environmental impact through meaningful initiatives.To minimize food waste, we have implemented manual food waste reduction tracking, allowing us to monitor and optimize consumption effectively. Our commitment to responsible sourcing includes the use of cage-free eggs and a growing emphasis on plant-based dishes, promoting ethical and sustainable dining options. We also believe in giving back to nature. Tree plantations, including avocado, coffee, and papaya, have been carried out within the hotel premises, contributing to a greener environment. Additionally, we focus on sourcing locally-produced food to support the community and reduce our carbon footprint. Our in-house herb gardenfurther enhances our farm-to-table approach, ensuring fresh and sustainable ingredients in our culinary offerings.
What’s your secret to ensuring an unforgettable guest experience?
My secret to an unforgettable guest experience is personalized service, anticipating guest needs and creating meaningful moments that make them feel truly special. I encourage my team to go beyond expectations, ensuring every stay at Hyatt Regency Kathmandu is warm, seamless, and memorable.
What’s the most rewarding part of working in hospitality?
The most rewarding part of working in hospitality is creating unforgettable moments for guests. Whether it’s helping a family celebrate a special occasion, turning a challenging situation into a positive experience, or simply making someone feel at home, it’s the personal connections and heartfelt gratitude from guests that make this industry truly fulfilling.
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